Remediation at machine scale
The traditional remediation playbook — hire contractors, train them for three weeks, sample their work for consistency — buys scale at the cost of the very consistency the regulator wanted. Defining the review once and running it by machine inverts that trade.
Define the review once
The review questions, the policy version they test against, and the redress methodology become a template your compliance team signs off before a single case runs. Consistency is now a property of the system, not a training outcome.
Run the back book
Agents apply the template to every case identically — pulling account history, applying the policy, computing redress — with every answer cited to its evidence. Ten thousand cases get the thoroughness of your best reviewer’s first case of the morning.
Route only exceptions
Below-threshold confidence, unusual fact patterns and all upholds route to people. Your reviewers spend their judgement on the cases that need it — typically under ten per cent — and QC becomes spot-checking cited answers.