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Hendl

Case management that
executes, not just tracks.

“The coordination just happens now — our teams spend their day on judgement, and we can still trace every action back to who approved it.”
WHAT AGENTIC CASE MANAGEMENT LOOKS LIKE
[01]  POWERFUL PLATFORM/ item 1 : 4

The intelligent system that never sleeps. Picks up new cases overnight. Catches a deadline before it slips. Hands you the decision before you ask.

Agents at your command.

It's your playbook. Agents work every case, gather every document, capture every signal and move each one forward — in the background, around the clock.

Automation · live
◎ Trigger ✓ Active
New case opened
✦ Action
Send an acknowledgement
Every party hears back within seconds
↻Re-engage cold cases
⚑Deadline-risk routing
✉New-case acknowledgement
⇄Caseworker hand-off
◉Monitor status changes
Explore agents →

Already there when you arrive.

Open the case and the summary is written, the documents are checked, and the recommended next step is waiting. Type the question, the answer's already there.

Assistant
AI What is still outstanding?
Supporting evidence and a party reference — everything else is in.
AI What should happen next?
Route to fast-track once the outstanding estimate arrives.
▤Case summary, already written
⬚Outstanding items, flagged
⛉Eligibility & scope, checked
➜Next step, recommended
Explore the assistant →

Continuous context for everyone.

Caseworkers, reviewers, finance and every agent run on the same live picture of the case — documents, state, history and approvals in one record.

System of record
Document store
Email & calendar
Payments
One case, every system in sync
▦One shared record
⧉Connected systems
◷Full history & provenance
⛉Roles & approvals
Explore the case record →

For the people who own the number.

From cycle time to missed deadlines to hours returned to the team, get your operational answers in seconds rather than spreadsheets.

Avg. cycle time6.2d ↓ 34%
JanFebMarAprMayJun
◷Cycle time
⚑Missed deadlines
⏲Hours returned to the team
▤Volume & throughput
Explore reporting →

Start with a guided pilot on one case type.

[02]  ADAPTIVE MODEL/ case ↔ outcome

A versioned model for every kind of case. Every stage, gate and approval, in one governed layer your team and agents act on.

Explore templates →
ClaimsInvestigationsDisputesPublic sector
⛌
Claim
Template
▦Claim type
▦Stage
▦Reserve
▦SLA
+ 8 attributes
⚖
Investigation
Template
▦Subject
▦Allegation
▦Evidence
▦Stage
+ 6 attributes
§
Dispute
Template
▦Party
▦Amount
▦Stage
▦Outcome
+ 9 attributes
✓
Review
Template
▦Applicant
▦Criteria
▦Decision
▦Approver
+ 5 attributes
⊕ Add case type
CasePartyStageValue
⛌CLM-4821R. MensahTriage£12,400
⚖INV-0233Conduct reviewEvidence—
§DSP-1190Harbour Co.Resolution£40,200
◔◑
WHAT THIS LOOKS LIKE IN PRACTICE

“The audit trail alone changes how confident you can be signing off decisions.”

The capabilities behind itWorkflowsAudit trailApprovals
[03]  ONBOARDING/ speed 1:1

Live from day one. Connect your systems and documents. Hendl maps your case types and builds itself around how your team already works — before the first agent runs.

✉ Email events◷ Calendar events▦ Document store⌗ Case system
DATA SOURCES
Email events
Calendar events
Case system sync
Document store
Case data warehouse
SJ
Sarah Johnson
Party · GreenLeaf Ltd · San Francisco, CA
Compose
AI SUMMARY

Case opened following an incident report. Eligibility confirmed; an assessment visit is booked for 29 Nov. All documents received bar one supporting estimate. Confidence the case is well-founded: 75%.

ACTIVITY
Assessor uploaded an inspection report · 6h ago
Agent extracted the scope from the report · 6h ago
Sarah Johnson replied to information request · 2d ago
UPCOMING
THU
29
Assessment visit
Nov 29 · 10:40 AM
DETAILS
Value£128,000
StageAssessment
OwnerM. Adeyemi
[04]  SCALE & TRUST/ control + security

Built for regulated operations.

Hendl runs on infrastructure and controls designed for high-risk, auditable case work. Agents never act without permission, and every action is traceable.

0.0M
Agent actions logged / week
0%
Of actions traceable to source
<0ms
Case search latency
0.00%
Platform uptime

Control, out of the box.

Talk to sales →
⛉ Human approval gates
⚿ Role-based access
▦ Tenant isolation
⌘ SSO & MFA
◷ Audit & retention
✦ Agent tool controls
COMPLIANCEGDPR & DPA 2018UK / EU residencyTenant isolation
[05]  GET STARTED/ book a demo

Agentic case work
runs on Hendl.

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