Everything the case knows, in one place.
The workspace is where a case lives in Hendl — documents, deadlines, parties, correspondence and every agent action on one timeline, so anyone who opens it knows exactly where things stand.
Six parts. Same places. Every case.
Whatever the case type, the workspace is built from the same six parts — learn it once and every case in the organisation reads the same way.
What it is, what stage it’s at, who owns it and what’s at risk — before you scroll.
Typed attributes per case type — amounts, dates, flags — kept current by agents.
Every event, human or agent, in one time-stamped stream. It is the audit trail.
Decisions agents have prepared, queued for a named person with the reasoning attached.
What is due, who owns it, and what happens if it slips.
Ask anything about the case; every answer cites the record.
You're not the only one in the workspace.
While you decide, agents work — reading what arrives, keeping the record current and preparing what's next. Every move lands on the timeline.
Thirty seconds to fully briefed.
No handover note, no trawl through the mailbox — the workspace answers the three questions every pickup starts with.
A drafted summary at the top of every case — type, position and posture — written by the workspace from the record itself.
Everything since you last opened it, already read by agents and placed on the timeline in order.
The decisions agents have prepared and queued, each with its reasoning and evidence attached.
Structured for people. Legible to agents.
The same structure that briefs a person in thirty seconds is what lets agents act safely — they read the record, work within its rules, and write every action back to it.
Attributes, stages and rules defined once per case type — every workspace consistent.
Autonomy levels and approval gates live on the case, where agents read them.
Permissions per case and role — people and agents see only what they should.
The timeline is the audit trail — nothing happens off the record.
Reads and writes to your core systems, so the workspace never goes stale.
Any case exports whole — record, files, timeline — in citable form.
Questions teams ask.
Is this another system to keep updated?
No — agents keep it updated. The workspace is where work happens, and it syncs with your core systems, so the record maintains itself as the case moves.
How do case types get set up?
Each case type is a template: attributes, stages, deadline rules and permissions. Start from ours — claims, complaints, investigations — and adapt, no code.
Can outside parties see a workspace?
You can grant scoped access — a loss adjuster, contractor or client sees only the parts of the case you share, and their activity joins the timeline.
What happens on handover?
Nothing special — that’s the point. The new owner opens the workspace and has the summary, the timeline and what needs them, without a handover note.
Give every case one home. And every question one answer.
See your own case types set up as workspaces in a guided pilot — live in weeks.