Agents do the work. People keep the call.
Every consequential action stops at a gate you set. Reviewers see the agent's plan, evidence and provenance — approve in one click, or correct it and let the work continue. Nothing happens silently.
Every decision waiting on a human, in one place.
Approvals from every agent land in a single worked queue, routed by your rules — case owner, team, or a named role for specific decisions.
Four ways a human stays in the loop.
Supervision isn't one checkpoint — it's gates before the action, thresholds around it, queues beside it and sampling after it.
Named steps where an agent must stop and hand the decision to a person — set per task and per level.
Value, exposure and vulnerability triggers that pull a case out of the flow and route it to the right reviewer.
Anything an agent can't resolve confidently lands in a worked queue with context attached — never a dead end.
A standing sample of autonomous work is re-reviewed by humans, so drift is caught before it matters.
Corrections aren't friction. They're training.
When a reviewer changes an agent's work, the case moves on immediately — and the correction becomes evidence for a better playbook.
Change the figure, redraft the letter, reroute the case — the agent continues with your correction, immediately.
A one-line reason on each override becomes structured feedback for the playbook owner — not a lost Slack message.
Corrections roll into evaluation runs, so the same mistake gets rarer over time — that's continuous learning.
Questions teams ask about supervision.
Does every action need approval?
No — that's the autonomy dial. Routine steps can run at notify or autonomous; consequential ones stay gated. You choose per task.
Who gets asked?
Routing follows your rules: case owner, team queue, or a named role for specific decisions — with cover for absence and out-of-hours.
What if nobody responds?
Approvals carry SLAs. The agent chases, then escalates up the route you define. Nothing silently times out into action.
Can a reviewer see why the agent decided?
Always. The full plan, evidence and provenance sit behind every request — reviewers judge the reasoning, not just the answer.