SUPPORT / CONTACT SUPPORT/ a person, quickly
Talk to someone who works on the product.
Support at Hendl isn't a deflection layer — tickets go to people who can actually fix things, and urgent issues wake someone up.
✉
In-app support
Raise a ticket from any workspace — the case context comes with it, so you never re-explain.
First response within 4 working hours
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Urgent line
Production down or data concern? The urgent line pages the on-call engineer directly.
24/7 · 30-minute response
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Your success manager
Enterprise customers get a named contact who knows your rollout, your config and your team.
Enterprise plans
RESPONSE TIMES
Committed, not aspirational.
These are the SLA figures in your contract. We report against them quarterly.
Sev 1
Platform down or a suspected data issue — all hands, immediately.
30 min · 24/7Sev 2
A core function degraded with no workaround.
2 hoursSev 3
A problem with a reasonable workaround.
4 working hoursSev 4
Questions, requests and how-tos.
1 working daySecurity
security@hendl.ai
Privacy / DPO
privacy@hendl.ai
Sales
sales@hendl.ai