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PLATFORM  /  WORKFLOWS/ your process, codified

Your best process, run the same way every time.

A workflow is your team’s process, codified once and run consistently forever — AI steps and human review woven into a single, repeatable sequence you launch into any case. No two cases drift apart again.

120+
Workflow templates
ready to launch
11 min
Median complaint response
down from two hours
18k
Workflow runs / month
across a mid-size book
No code
To build your own
compose, don’t program

Codify the work once. Run it perfectly, forever.

Most teams keep their best process in someone’s head. A workflow turns it into something the whole team runs the same way, on every case.

Repeatable

Capture your best process once and run it the same way every time — no reinventing the process for every case.

Consistent

Every run follows the same steps and standards, so quality never depends on who happened to pick up the work.

AI and people

Combine autonomous AI steps with human review, so judgement stays where it belongs and the rest runs itself.

ANATOMY OF A WORKFLOW

Define it once on the left. It runs the same on every case.

A workflow is a sequence of typed steps — AI work, branches, human sign-off and a defined output. Launch it into a case and it produces the same result, with the same trail, every time.

Complaint response · workflow7 steps · v4
Complaint receivedTrigger
A new complaint lands on the case.
Extract the factsAI step
Parties, dates, product and prior contact history.
Check against playbookAI step
Compare the case against your policy and procedure.
Needs escalation?Branch
Route only the flagged issues on for review.
§
Case-owner reviewHuman
Approve or amend the points the AI flagged.
Draft the responseAI step
Generate the response letter and a plain-English summary.
DeliverOutput
Approved response, summary and a full audit trail.
Thornbury Mutual claimRun #142
Extract the factsDone
Check against playbookDone
Case-owner reviewDone
Draft the responseRunning
DeliverQueued
SAME OUTPUT, EVERY RUN
Response drafted & summary delivered
4 issues flagged2 actions raised11 min end-to-end

Start from a library of ready-made workflows.

120+ templates, or build your own.
§
Complaint response

Runs a complaint to your procedure and drafts the response.

Review7 steps
Contract analysis

Extracts the terms, dates and risks from any agreement.

Analyse6 steps
Due diligence

Runs a document checklist across an entire data room.

Analyse9 steps
Regulatory review

Assesses a new rule against your existing policies.

Monitor5 steps
Disclosure review

Triages documents for relevance and sensitivity.

Review8 steps
Claim assessment

Gathers the facts, checks cover and recommends a route.

Analyse6 steps
Case intake

Opens a case and sets it up from an initial request.

Draft4 steps
Bundle preparation

Assembles, indexes and paginates a case bundle.

Draft5 steps

Build your own. No code, just your process.

Compose a workflow the way you’d describe it to a colleague — the steps, the conditions, the tools each step can use, and the points where a person signs off.

Steps

Sequence AI and human tasks into one repeatable flow.

Branches

Add conditions so the workflow adapts to each case.

Tools

Let steps search, read, draft and write to your systems.

Approval gates

Pause for a person wherever a decision really matters.

Run them however the work arrives.

Launch a workflow by hand, let an event start it, schedule it, or run it across a whole portfolio at once.

On demand

Launch a workflow into any case in a single click.

On a trigger

Start the moment a document or an event arrives.

On a schedule

Run recurring reviews without anyone remembering to.

In bulk

Run the same workflow across hundreds of cases at once.

What changes when the process is the product.

Based on early deployments
90%
Less time on routine cases
first-pass review
More cases per reviewer
same headcount
100%
Run to the same standard
every case, every time
4 wks
From pilot to live
on your first workflow

Consistent by design. Auditable by default.

Because the steps are fixed, the standard is fixed — and every run leaves a complete, reviewable record behind it.

One standard

Every run follows the same steps, so output never quietly drifts.

Full audit trail

Every step, input and decision is logged and replayable.

Versioned

Change a workflow and see exactly what changed, and when.

Human gates

A named person signs off wherever judgement is required.

WHAT THIS LOOKS LIKE

Turn a complaints procedure into a workflow in an afternoon — so every stage-one response meets the same standard, and lands inside the Ombudsman’s timescales.

Questions teams ask about workflows.

How is a workflow different from an agent?

A workflow is a fixed sequence you launch into a case; an agent is autonomous and decides what to do next. Many workflows call agents as one of their steps.

Do we need to write code?

No. Workflows are composed from steps, branches, tools and approval gates in a visual builder — start from a template or a blank canvas.

Can a workflow involve people, not just AI?

Yes. Human review and sign-off are first-class steps, so your team stays in the loop exactly where judgement is needed.

Where do workflows run?

On demand inside any case, on a trigger, on a schedule, or in bulk across a whole portfolio of cases.

Will every run really be the same?

That’s the point. The same steps run every time with a complete audit trail, so quality never depends on who picked up the work.

Can we adapt the templates?

Start from a template and change any step, or build your own from scratch. Workflows are versioned, so you can always see what changed.

Turn your best process into a workflow. Run your first one this month.

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