Clear the backlog without cutting corners.
Benefits appeals, licensing, complaints, FOI — Hendl's agents move every case through its statutory process on time, with a record that stands up to scrutiny, while your caseworkers make the decisions.
Demand grows. Headcount doesn't. Something has to give.
Today it's the backlog, the response times and the caseworkers. It shouldn't be — most of every case is process, and process is what agents do.
Every case type, run to its own rules.
Each service encodes its statutory process once — time limits, evidence requirements, escalation routes — and agents run every case against it.
Applications and appeals captured from any channel, checked for completeness.
Every time limit tracked from receipt, with escalating alerts before breach.
Records requested from departments and applicants, chased until complete.
The file assembled, summarised and checked against the relevant rules.
Decision letters drafted with reasons, citing the evidence and criteria.
Acknowledgements, updates and requests sent on schedule, logged in full.
Vulnerable applicants and urgent cases surfaced ahead of the queue.
Live backlog, throughput and deadline performance per service line.
The process runs itself. The decision stays yours.
A case arrives, is validated and acknowledged within the statutory window, and reaches your caseworker with the evidence assembled and the recommendation drafted.
What service teams see.
Based on early deploymentsBuilt for public accountability.
Every decision a named officer's, every case reconstructable for the ombudsman, and every process change visible — because scrutiny is the job, not an exception.
Every determination carries an accountable officer’s sign-off — never an agent’s.
Every action, source and communication time-stamped and exportable.
Every draft cites the evidence and the rules applied — ready for review or appeal.
Caseworkers see their services; sensitive cases restricted by clearance.
Personal data held per-case, retained to policy and deleted on schedule.
Ombudsman, FOI or audit — any file reconstructed in citable form, on demand.
Built for every kind of casework.
One platform, every service.Questions service leaders ask.
Can it follow our statutory processes exactly?
Yes. Each service encodes its own process — time limits, evidence requirements, escalation routes — and agents run every case against it. Changes are versioned and visible.
Who is accountable for decisions?
A named officer, always. Agents prepare, recommend and draft; determinations require an officer’s sign-off and are logged under their name.
How does it handle vulnerable applicants?
Priority flags surface urgent and vulnerable cases ahead of the queue, and their communications can be routed through a caseworker rather than sent automatically.
What about FOI and ombudsman requests?
The case file is complete by construction — any case reconstructs into a time-stamped, citable record in minutes.
Serve more people, on time, with the team you have.
Start with one service line — a guided pilot running on your own casework in weeks, fully supported.