Agentic case work, at enterprise weight.
Thousands of cases, dozens of teams, several jurisdictions — and one governance framework holding it all. This is how Hendl deploys, secures, scales and pays for itself inside a large organisation.
What enterprise actually requires.
Not a bigger licence — a different posture: governance that scales, deployment that fits your obligations, and a rollout with names attached.
Autonomy dials, approval gates and permissions applied per team, per case type and per jurisdiction — one policy framework across thousands of cases.
Isolated tenant with UK/EU residency by default; private cloud and dedicated infrastructure available where your obligations require them.
A named team maps your processes, migrates your data and stands up your first case types — with your people trained on real matters.
Four teams, four dials, one policy.
This is the governance console your risk team owns. Each team runs at the autonomy its work justifies — and regulated decision points are pinned, so no dial can pass them.
The controls your IT and risk teams will ask about.
SAML/OIDC single sign-on and automated user provisioning from your directory.
Field-level permissions by role, team and matter — with information barriers where needed.
Every action across every team on one exportable trail, including admin activity.
Autonomy levels, gates and retention set centrally, versioned, and enforced everywhere.
UK and EU regions with tenant isolation; data never trains shared models.
Sandbox, staging and production — test playbooks and triggers before they touch live cases.
Three ways to run it. Same product in all of them.
Chosen at kickoff, changeable later.Your history comes with you.
Structure, documents and audit history intact.A rollout with dates on it.
Start narrow, prove it with evidence, widen autonomy as trust builds — the same path every deployment follows.
The return is measured, not asserted.
At kickoff we agree a baseline with your finance team. Every quarter, the same four numbers — audited against it. This is the artifact your board sees.
Answers for everyone at the table.
An enterprise decision has four sceptics. Here’s what each one hears from us.
Governed two-way connectors to your existing systems, SSO/SCIM from your directory, sandbox–staging–production environments, and an exit path: your data exports in open formats, always.
Isolated tenant, tenant-level keys, encryption in transit and at rest, no training on your data, least-privilege access for people and agents, and an audit trail that records its own readers.
A named human approves every gated action. Regulated decision points are pinned — the autonomy dial cannot pass them — and every action is replayable, as-at any date.
A quarterly value review against a baseline you agree at kickoff: cycle time, handler hours, cost per case and leakage — audited with finance, not asserted by us.
People on it, not just a portal.
One contact who knows your rollout, config and roadmap.
Production or data concerns page the on-call engineer directly.
Autonomy, outcomes and value reviewed against the plan each quarter.
Your admins certified on governance, triggers and playbook authoring.
Questions enterprise teams ask.
How long until we’re live?
A pilot case type typically runs end to end within eight weeks of kickoff — discovery, connectors and migration included.
Can different teams run different governance?
Yes. Autonomy dials, gates and permissions are set per team, case type and jurisdiction under one central policy framework.
Where does our data live?
In an isolated tenant in your chosen region — UK or EU by default — encrypted in transit and at rest, and never used to train shared models.
Do you support private cloud?
Yes, for enterprises whose obligations require it — dedicated infrastructure with the same product surface.
How does pricing work at enterprise scale?
Platform plus usage, shaped to your case volumes, with committed-use discounts. Pricing has the detail; your team gets a tailored model.
What does migration involve?
We ingest live and historic cases from your existing systems through the same governed connectors — structure, documents and history intact.