Run the whole book, not just the loudest claims.
For the leaders who own volumes, SLAs and cost per claim — Hendl works every open claim in parallel, balances the load across your handlers, and shows you the operation as it actually is, live.
You can't manage what surfaces two weeks late.
Ops leaders steer with lagging reports and gut feel about queues. By the time a problem reaches the dashboard, it's already a backlog, a breach or an angry broker.
The operation, managed at every level.
Agents keep individual claims moving; the platform keeps the portfolio balanced — queues, capacity, quality and cost, all in one place.
Queues, ageing, breach risk and throughput across every line, in real time.
Claims routed to handlers by capacity, skill and authority — rebalanced continuously.
Every claim tracked against its clock, with escalation before breach, not after.
Agents progress every open claim in parallel, so queues never go stale.
Decisions sampled and scored continuously against your quality framework.
Cost per claim, leakage and recovery rates by line, team and handler.
Demand forecast against handler capacity, with surge risk flagged early.
Suppliers and experts tracked on turnaround, cost and quality per instruction.
Start the week ahead of the queue.
Overnight, agents progressed the book and rebalanced the queues. What reaches your team leads is the exceptions — with the context to act on them.
What ops leaders see.
Based on early deploymentsScale the machine. Keep the controls.
More throughput can't mean less oversight — authority limits, referral thresholds and quality sampling are enforced by the platform, not by memory.
Handler authority limits applied at the point of approval, on every claim.
Value, complexity and fraud triggers route claims to people automatically.
Every decision scoreable against your framework — not a monthly sample.
Every allocation, action and approval logged in real time and exportable.
The same live numbers for team leads, ops leaders and the board.
Payments and settlements always carry a named handler’s approval.
Questions ops leaders ask.
Does this replace our claims system?
No — it runs on top of it. Hendl reads and writes to your policy admin and claims platforms; your system of record stays the system of record.
How does allocation handle skills and authority?
Each handler carries a profile — lines, complexity, authority limits, capacity. Routing respects it on every claim, and rebalances as load shifts.
What happens in a surge?
Agents absorb the coordination work — intake, chasing, cover checks — so a surge raises handler decision volume, not admin volume. Fast-track criteria can widen under your rules.
Can team leads override the machine?
Always. Any claim can be pulled, reassigned or escalated by a person — the override is logged like everything else.
Handle more claims with the team you have. Without losing the controls.
Start with one queue — a guided pilot on a single line of business, live on your own book in weeks.