Services Agreement

These terms form a contract between Hendl Labs Ltd, registered in England and Wales under company number 17379976 (“Hendl”, “we”), and the organisation accepting them (“you”). By creating a workspace or using the platform you confirm you are authorised to bind that organisation.

If you have a signed master services agreement with us, that agreement prevails wherever the two conflict.

Hendl provides an agentic case-management platform: case records, process definitions, digital workers, integrations, and the audit trail that binds them together. We may improve or modify features, but we will not materially degrade core functionality during a subscription term without notice.

You retain all rights to case data. We process it only to provide the service, on your instructions, as described in the Data Processing Addendum. We do not train foundation models on your case data.

You can export your data at any time, in open formats, at no charge.

Digital workers act within the autonomy levels you configure. You are responsible for the autonomy settings you choose; we are responsible for agents honouring them. Every agent action is logged with its authority and evidence, and can be reviewed, reversed where possible, and escalated.

You will not use the platform to break the law, infringe rights, or process data you have no lawful basis to hold. You will not probe or resell the service, or publish benchmarks without written consent, and you will keep credentials confidential.

Fees follow your order form. Case-based plans are billed monthly in arrears on resolved volume; platform plans annually in advance. Late amounts accrue interest at the statutory rate. Fees exclude VAT.

Each party protects the other’s confidential information with at least the care it applies to its own, and uses it only for this agreement. The obligation survives termination for five years; case data is protected for as long as we hold it.

We warrant that the service will perform materially as documented and that we will provide it with reasonable skill and care. Beyond that, the service is provided “as is”.

Neither party excludes liability that cannot be excluded by law. Otherwise, each party’s aggregate liability is capped at the fees paid in the twelve months before the claim.

The agreement runs for the subscription term and renews unless either party gives notice. Either party may terminate for material breach left uncured for thirty days. On termination we hold your data for ninety days for export, then delete it on the published schedule.

These terms are governed by the laws of England and Wales, with exclusive jurisdiction in the courts of London. Notices go to legal@hendl.ai. If any clause is unenforceable, the rest stand.