Casework the regulator would design.
Complaints, KYC remediation, financial crime reviews, onboarding — Hendl's agents run every case to your policies and the regulator's clock, with an evidence trail built in from the first touch.
Compliance isn't the bottleneck. Evidencing it is.
Your teams already follow the policy. The cost is proving it — case by case, file by file, every time the regulator, the auditor or the ombudsman asks.
Every regulated case type, one operating model.
Encode your policies and the regulator's timelines once — agents apply them to every case, and the evidence trail writes itself.
Complaints, referrals and applications captured from any channel, classified and acknowledged.
FCA, ombudsman and internal SLAs tracked per case with escalating alerts.
Transactions, communications and product terms pulled into one case record.
Your policies and the rulebook applied to the facts, with the provisions cited.
Compensation and interest computed to policy, with the workings shown.
Final response letters drafted with reasons, evidence and required wording.
Systemic issues and vulnerable-customer flags surfaced across the caseload.
Batch reviews run case by case — same policy, same standard, any volume.
Every case arrives ready to decide.
A complaint lands, the account history is pulled, the policy applied and the redress calculated — your case handler reviews a recommendation, not a pile of documents.
What compliance and operations see.
Based on early deploymentsGoverned like a first line. Documented like a second.
Agents operate inside your control framework — authority limits, four-eyes checks and audit trails aren't added on, they're how the system works.
Redress and decision thresholds enforced per handler on every approval.
Configurable second review on upholds, redress and high-value decisions.
Every action, source and version time-stamped — SM&CR-ready attribution.
Every recommendation cites the policy provisions and evidence behind it.
Each decision tied to the policy version in force when it was made.
Per-case data minimisation, retention to schedule, full residency control.
Built for regulated casework.
One platform, every case type.Questions compliance leaders ask.
Does this fit our three-lines model?
Agents work in the first line under your controls; everything they do is documented to second-line standard, so oversight reviews the record rather than reconstructing it.
How are policy changes handled?
Policies are versioned. A change applies to new casework from the day it lands, and every past decision stays tied to the version in force when it was made.
Can it run a remediation programme?
Yes — that’s the natural fit. Define the review once, run it across the back book, and route only exceptions and upholds to your reviewers.
What does the regulator see?
Whatever you choose to show — any case or cohort exports as a time-stamped, citable record, including the policy versions applied.
Run regulated casework you can evidence on demand.
Start with one case type — complaints, remediation or onboarding — running on your own cases in weeks, fully supported.