Controlled where it counts. Evidenced everywhere.
The controls your procurement team asks about are built into the platform — and because it logs everything it does, helping you meet your own obligations is the product, not a promise.
Enforced by the platform, not by policy.
DPA with every contract, UK/EU data residency, and per-case data maps for rights requests.
You choose a region at workspace creation — UK, EU or US — and case data is stored and processed there.
TLS 1.2+ in transit and AES-256 at rest, with keys managed and rotated per tenant.
Every customer runs in an isolated tenant — separate storage, separate keys, separate processing.
Role-based access control, and a complete exportable audit trail on every action the platform takes.
Completed SIG and CAIQ questionnaires maintained, plus support for your own format.
Built to help you pass your own audits.
Every sector we serve answers to someone. The platform is shaped around the frameworks your casework is measured against.
Named accountability on every decision, policy versioning, and complete regulatory-deadline tracking — evidence exports built for supervision.
Stage timescales, required content and vulnerability handling encoded — every complaint carries its Code-ready trail.
Case performance reported from live data, so tenant satisfaction measures come from the record, not a survey scramble.
Per-service statutory clocks, reasoned decisions and ombudsman-ready file reconstruction in minutes.
Reserving discipline, payment controls and cited claim decisions — auditable case by case.