Running down a damp & mould backlog
Damp and mould casework fails in two places: reports that sit unread while a hazard grows, and works that get booked but never verified. A safe run-down attacks both — and the ordering is everything.
Triage by hazard and household
Agents read every open report, pull the property’s history, and score urgency on hazard indicators and household risk — young children, respiratory conditions, prior reports at the same address. The queue reorders itself as new facts arrive.
Track works, not promises
A booked contractor is not a resolved case. Agents chase the appointment, confirm attendance, and keep the case open until completion is evidenced — with post-works follow-up scheduled automatically.
Keep the resident in the loop
Silence is what turns a repair into a complaint. Acknowledgements, appointment confirmations and progress updates go out without officer time — and every contact lands on the case file.